Resources > Repair Video Master > FAQ
Q: Does Repair Video Master support all video formats?
A: With the newest edition released, Repair Video Master is capable of repairing AVI, DivX, Xvid, MPEG-4, RM, RMVB, ASF, WMV, WMA and AC3 files.
Q: Should I backup the original file before fix?
A: The fixed file will be saved as a new one, so you won't risk to damage your original file.
For example: if your original file is c:\mymedia\abc.asf, the fixed file will be save as c:\mymdedia\abc_repair.asf.
Q: Can video files that have not completely downloaded be fixed?
A: Yes, Repair Video Master can fix files come from the Internet, even partially downloaded files.
Q: I have a nearly 1GB movie file that I cherish very much, can your software fix it for me?
A: Yes，Repair Video Master support large video file, even larger then 10GB.
Q: I get the message "Can't load wmv engine!", why?
A: Please update your Media Player to version 9, it can be download from follow: http://www.microsoft.com/windows/windowsmedia/9series/player.aspx
If you don't want to update your Media Player, Please download and install Windows Format runtime Library: http://www.repairvideo.com/download/wmfdist.exe
Q: I have changed my E-mail address. What to do?
A: Please inform us of it. Tell us your old E-mail (or your order ID) and your present address. We'll change it for you.
Q: What if I experience difficulty either downloading or using the screen recorder? Is technical support available?
A: We want all users to have very good experience with the Repair Video Master. So we promise lifetime technical support for free.